Customer Care & Orders
Have questions regarding online orders, shipments, or ingredients? Our support team is ready to assist you.
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Whether you have questions about our broths, need cooking inspiration, want to explore wholesale partnerships, or just want to share your culinary story — our team is here for you.
Have questions regarding online orders, shipments, or ingredients? Our support team is ready to assist you.
Interested in stocking Essence of Lotus or serving our broths in your restaurant or cafeteria? Let's partner together.
Located in the heart of the city. We welcome brand partnerships, culinary collaborations, and press inquiries.
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Frequently asked questions
Have quick questions before reaching out? Check out our most frequent inquiries below.
All of our broth mixes are blended and packaged in the Pacific Northwest, USA. Inspired by traditional Vietnamese pho kitchens, we use authentic spices and premium ingredients adhering to strict food-safety and restaurant-grade standards since 1998.
Our broth pouches have a shelf life of up to 12 months when kept in a cool, dry place. Each pouch is carefully sealed to preserve the aromatic qualities of star anise, cinnamon, ginger, and royal shallots.
It's remarkably simple: bring water to a boil, stir in the pouch contents until fully dissolved, and simmer for 1–2 minutes. Pour over your cooked rice noodles, add your preferred protein, and finish with fresh cilantro, Thai basil, lime, and thinly sliced chili.
Yes! We partner with independent grocers, specialty food markets, restaurants, and food service providers across North America. Visit our Wholesale page or submit a wholesale inquiry form to connect with our distribution network.
You can purchase directly through our online store on the Products page, as well as on our official Amazon store with convenient nationwide delivery.